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frequently asked questions:
q. how do you count your days?
q. how reliable are your cars?
q. what happens if they do break down?
q. what about after hours?
q. am I covered if I lock the keys in my car?
q. can I return the car to another store?
q. can I return the car outside of your office hours?
q. how old do I have to be?
q. can I get someone else to rent the car and I drive if I am too young?
q. how do I pay for the rental?
q. can I pay on return?
q. can someone else pay on my behalf with their credit card?
q. how far can I travel with your cars?
q. do you provide baby seats?
our rental days are based on a 24 hour period, the time that you pick it up is when it is due back.
our cars are very reliable. We employ our own technicians who service the
cars on a routine basis, and the cars are subjected to a full safety check each at each service.
if in the event of something unforeseen happening then you would give us a
call and we send one of our technicians out immediately from the nearest store
to get you going. if the problem cannot be fixed permanently then we swap you
into another car so that you may proceed.
hat about after hours ?
we do provide after hours service through the
r.a.c.v and r.a.c.q
m I covered if I lock my keys in the car?
no, our roadside cover does not include non-mechanical problems such as, keys locked in the car,
lost
keys, running out of petrol etc. a fee may apply, ask in store.
an I
return the car to another store ?
unfortunately not.
the car needs to be returned to the store from which it was rented from.
an I
return the car outside of your office hours ?
no.
all cars are to be
returned during office hours. if the car is returned outside of our office hours
it will be
at your own risk until the car is checked in by a rental officer.
to see
hours of operation click here.
ow old do I have to be ?
you need to be at least 23 years old to rent a car.
an age surcharge of
$10.00 per day applies to drivers
23 - 24 years of age when renting a new car.
an I get someone else to rent the car and I drive if I am too young ?
no. all drivers need to have their details and signatures on the rental
contact in order to be covered
for any damages.
ow do I pay for the rental ?
you can pay in either cash
or credit card for our used cars or credit card only for the new cars.
you are
required to pay for the rental and deposit when you pick up the vehicle.
an I pay on return ?
no. the rental and deposit needs to paid in advance before the car is taken.
an someone else pay on my behalf with their credit card ?
yes, but you need to make
prior arrangements with the relevant store because they will need
to sign the
contract.
our used cars are only
permitted within the metropolitan area which is approximately
a 50 kilometer
radius (see locations
maps).
if you enquire in store, there is some travel permitted
beyond this boundary for
a small fee. however our new cars are permitted to travel anywhere within
that state.
o you provide baby seats ?
no we do not. All of our vehicles either have baby fitment bolts or provision
to fit one and the store can usually direct you to the nearest company that can.
you may find that the local council may also be able to supply them.
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